FAQ,s

Here are some common questions we receive. If you can't find the answer you're looking for, please don't hesitate to contact us!

Orders & Shipping:

  • Where does OCHOA BOUTIQUE ship? We proudly ship to all addresses within the United States of America.

  • Do you offer free shipping? Yes! We offer free economy shipping on all orders within the USA.

  • How long will it take to receive my order? Orders are typically processed and shipped within 1-3 business days. Once shipped, economy shipping generally takes 5-8 business days for delivery. You will receive a tracking number via email once your order ships.

  • Can I cancel or change my order? If you need to cancel or change an order, please contact us as soon as possible at jorjabeach00@outlook.co.nz. We will do our best to accommodate your request, but please note that once an order has been processed for shipping, we may not be able to make changes or cancellations.

Returns & Refunds:

  • What is your return policy? We accept returns for 30 days from the date of delivery. We offer free return shipping, and there is no restocking fee. All items are eligible for return; we do not have final sale items.

  • How do I return an item? To initiate a return, please email us at jorjabeach00@outlook.co.nz with your order number and the item(s) you wish to return. We will provide you with a prepaid return shipping label and instructions.

  • When will I receive my refund? Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of business days.

Products & Sizing:

  • How do I find my size? We strive to provide accurate sizing information for all our garments. Please refer to the size chart available on each product page for detailed measurements and recommendations.

  • What materials are your clothes made from? Our clothing is made from a variety of quality fabrics, designed for comfort and durability. Specific material details can be found in the product description on each item's page.

General Questions:

  • How can I contact customer service? You can reach us by email at jorjabeach00@outlook.co.nz or by phone at 2098237154. Our mailing address is 582 Alpine Ave, Manteca California 95336, United States.

  • Do you have a physical store? OCHOA BOUTIQUE is currently an online-only store, allowing us to offer a wider selection and competitive pricing.